Noibu is Canada’s Capital city’s fastest-growing technology company. We help brands recover millions of dollars in lost sales every day by helping them detect, manage and resolve critical errors on their online store. You may have heard of some of our customers like Levi’s, Champion, Air Transat, Guess, and Jelly Belly.
We're a dedicated team, driven by 4 values; Customer Obsession, Quality, Results-Oriented and Accountability. We've been recognized in 2023 as the Globe and Mail's 8th Fastest Growing Company, 12th in Deloitte Technology Fast 500, #2 in Canada for Deloitte's Fast 50 in Technology, #4 on Forbes Canada's Best Startup Employers and are Great Place to Work Certified in Canada. If you're interested in joining a team poised for greatness, we hope you'll apply!
About the Role:
The Salesforce Administrator is a crucial role that powers the efficiency and effectiveness of our startup's revenue-generating teams. You will bring strong technical proficiency and a strategic mindset to ensure we develop scalable best practices that align with our evolving product roadmap and business objectives. You will manage multiple stakeholders and create an excellent SFDC user experience for the team.
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What You'll Be Doing:- Salesforce Architecture & Integration: Design, implement, and maintain scalable systems architecture within Salesforce, supporting sales, marketing, and customer success functions.
- Data Management: Maintain data integrity, accuracy, and consistency within Salesforce. Establish data governance protocols, implement data cleansing processes, and enforce data quality standards to enhance reporting and decision-making.
- System Optimization & Troubleshooting: Create and maintain comprehensive documentation, including process flows, system configurations, user guides, and training materials, to support system scalability and operational efficiency.
- User Training & Adoption: Facilitate system training for GTM team members on proper usage, new functionalities, and system best practices. Drive high user adoption across the revenue tech stack.
- System Documentation: Create and maintain clear, comprehensive system documentation, including process flows, configurations, and user guides.
- Process Mapping & Automation: Analyze existing workflows to identify opportunities for automation and efficiency gains. Develop and implement automated solutions to streamline RevOps processes.
- Strategic Planning: Collaborate with RevOps leadership to define and implement long-term technology roadmaps to support evolving sales, marketing, and business goals.
What You've Done:- Bachelor’s degree in Computer Science, Information Systems, or a related field
- 3+ years of experience as a Salesforce Administrator or similar role in a SaaS environment.
- Deep knowledge of Salesforce CRM, including customizations and integrations
- Working knowledge of Tableau for data visualization and reporting
- Understanding of data structure, modelling, and database concepts
Bonus If You Have:- Experience in a startup environment
- Relevant certifications (Salesforce Administrator, etc.)
- Coding/scripting proficiency (e.g. Python, SQL)
- Experience with product and customer success tools like ChurnZero, Segment, and Mixpanel, Snowflake, Zapier
- Experience with marketing automation platforms (e.g.: Hubspot)
Who You Are: - Analytical problem-solving: Ability to diagnose complex system issues and propose solutions
- Data-driven decision-making: Ability to utilize data and analytics to inform system optimizations
- Project Management: Proven ability to manage multiple projects, prioritize tasks, and meet deadlines
- Cross-functional collaboration: Excellent communication and ability to build relationships with colleagues across sales, marketing, customer service, and IT
- Adaptability: Comfortable with a fast-paced, dynamic environment while maintaining attention to detail
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Why should you consider Noibu?
🦄 We’re working to be Ottawa’s next Unicorn
Noibu is going to impact billions of shoppers. By joining our small team on the ground floor, you have the opportunity to do something amazing with us and grow more than you even realize is possible.
💰 Compensation
We're a pay-for-impact company that is striving to lead the market in regard to compensation. Outside of your base salary, you can access our Employee Stock Option Plan and potential variable pay or bonus arrangements.
🕰️ Unlimited Time Off & Flexible Working Style
In addition to unlimited time off, we enforce an annual minimum of 3 weeks for all employees and have a company-wide holiday shutdown yearly. Our flexible working style means you get to choose the hours that work best for you.
🦷 Benefits from Day 1
Imagine waiting 3 months into your new job to go to the dentist. Never at Noibu. We hired you. We believe in you, and everyone gets access to all benefits, perks, and allowances from their first day with us 🤝
🎉 Fun & Engagement
Many companies preach having fun, but we seriously do walk the walk. Think things like Monthly Company-Wide & Team-Specific Socials, frequent post-work Happy Hours, and a MAJOR annual Holiday Party 🎄
...Plus much, much more.
If you have experience close to what we outlined but think you might be missing a few things, apply anyway! 🚀 What’s the worst that could happen? Noibu looks for people with exceptional potential, and we know that this takes many forms.
At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard. We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities. If you require any accommodations, please notify us, and we will ensure you can participate fully and equally during the recruitment and selection process.
We encourage all applicants to indicate their pronouns on their application (e.g. she/her/hers, he/him/his, they/them/theirs, etc).
